Refund policy

General Policy

  • All purchases are non-refundable
  • Exchanges are accepted within 14 days of purchase
  • Products must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact
  • Approved exchanges will be processed at the current selling price of the item
  • Fragrances, undergarments, jewelry, and accessories are not eligible for exchange

Online Order Returns & Exchanges

Since Solene operates exclusively online, all returns and exchanges are handled through our Customer Support team via courier — there's no need to visit a store.

How to Request a Return or Exchange:

  1. Contact our Customer Support team within 14 days of delivery and share your order details along with the reason for return
  2. Our team will verify your request and arrange free return shipping for eligible claims
  3. Pack the item securely, ensuring all original tags, labels, and packaging are intact
  4. Once we receive and inspect the item, we'll process your replacement, exchange, or resolution accordingly

Sale Items: Products purchased during sales, flash promotions, or bundle offers are eligible for size exchange only — no product or article exchange.

Damaged or Defective Items

If you receive a damaged, incorrect, or defective product:

  • Solene will cover the return shipping cost in full
  • We'll provide a replacement, exchange, or suitable resolution
  • Claims must be reported within 7 days of delivery through our Customer Support team

Important Notes

  • No cash refunds are issued. Eligible online returns qualify for bank reversal or store credit, based on invoice price
  • All exchanges are subject to stock availability
  • Product images may vary slightly from the actual item due to differences in device screen settings, lighting, and natural variations in fabric or finish over time
  • Solene reserves the right to cancel or modify an order due to stock unavailability, payment issues, or pricing inaccuracies